Comprehensive Call Center Solutions for Every Business
From customer support to sales and lead generation, our services are designed to improve efficiency, satisfaction, and revenue.
What we offer
Our Services Are
Customer Service Representatives
Improve customer satisfaction with professional Customer Service Representatives from the Philippines who deliver consistent, friendly, and accurate support across multiple channels.
Our CSR services include:
- Inbound call handling
- Product & service assistance
- Order status, billing, and account support
- Issue resolution and escalation
- Returns, refunds, and service inquiries
- Email and chat support
- Customer retention support
Our CSRs are trained to follow U.S. tone, maintain empathy, and build trust—ensuring every customer interaction is a positive experience.
Sales Development Representatives (SDR / Cold Callers)
Build a stronger sales pipeline with experienced Filipino SDRs who excel in outbound calling, prospecting, and lead qualification.
Our SDRs specialize in:
- Cold calling & warm calling
- Lead qualification
- Appointment setting for demos or sales calls
- Follow-ups and nurturing sequences
- CRM updating & pipeline management
- Script-based and free-flow conversations
Perfect for real estate, solar, SaaS, e-commerce, insurance, home services, and B2B businesses looking to scale their sales outreach.
Outbound Telemarketing
Increase brand awareness and generate more leads with results-driven outbound campaigns led by skilled Filipino telemarketers.
Service Include:
- Promotional calling
- Lead generation campaigns
- Surveys and market research
- Upselling & cross-selling
- Re-engagement and follow-ups
Our agents execute strategic scripts that convert prospects into warm opportunities.
ESL Talent (English as a Second Language Representatives)
Hire ESL-proficient Filipino talent with neutral accents and strong English communication skills. Ideal for businesses that require clear, confident, and professional English-speaking staff.
Our ESL representatives offer:
- Neutral, natural-sounding English
- Excellent grammar, comprehension, and tone
- Strong communication on calls, chat, and email
- Fast learning of scripts and business processes
- Adaptability to Western culture and customer expectations
This service is perfect for roles that rely heavily on English interaction—sales, customer support, reception, onboarding, and general communication.
Insurance Verification (Healthcare Support)
Ensure accuracy and prevent billing delays with trained specialists who understand healthcare documentation and verification workflows.
Verification includes:
- coverage confirmation
- Deductibles and co-pay verification
- Exclusion and benefit checks
- Documentation preparation
- Coordination with billing teams
Reduce administrative errors and improve revenue flow with reliable support.
Virtual Assistant Services
Stay organized and efficient with professional Filipino Virtual Assistants who help streamline your operations.
VAs can handle:
- Administrative tasks
- Email & calendar management
- Research and documentation
- Social media posting
- Follow-ups and basic customer support
- Reporting and data management
Perfect for entrepreneurs, executives, agencies, and small businesses
Appointment Scheduling
We manage:
- Booking qualified appointments
- Confirmation & reminder calls
- Calendar coordination
- Rescheduling and cancellations
- No-show reduction strategies
Ideal for healthcare, real estate, home services, law offices, consulting, and B2B teams with busy schedules.
Patient Survey & Feedback Collection
Gather real insights from your patients or clients through structured survey programs.
Our survey team handles:
- Phone, email, chat, or SMS survey
- Experience & satisfaction assessments
- Compliance-based questionnaires
- Data reporting and analysis
Useful for healthcare organizations, service businesses, and customer experience programs.
Data Entry & Data Processing
Reliable and accurate data solutions to keep your business organized and compliant.
Services include:
- High-volume data entry
- CRM & database updates
- Data cleaning and validation
- Form & document processing
- File organization and tagging
We ensure accuracy through multi-step quality checks and secure handling.
Live Chat Support
Provide instant support with trained live chat agents who respond quickly and engage your customers in real time.
Benefits include:
- Fast response times
- Issue resolution
- Product or service guidance
- Lead capture
- Escalation support
Boost customer satisfaction and website conversion rates.
Email Support
Consistent, professional written communication handled by agents trained in brand tone and clarity.
Email services cover:
- Inquiry responses
- Complaints & issue resolution
- Ticket tracking
- Order updates
- Documentation requests
- Inbox management
About Us
We are a professional call center service provider dedicated to helping businesses deliver exceptional customer experiences through reliable, secure, and scalable communication solutions.
Contact Us
Call Us/Text
(888) 682-4703
Email:
connect@prospexiaoutsourcing.com
Sorsogon City, Sorsogon, Philippines 4700