Jeff provides reliable administrative and operational support to keep daily business processes organized and efficient. With a background in Criminology and Automotive Technology, he brings strong attention to detail, process discipline, and technical awareness to his role. He supports documentation, coordination, and workflow management, helping teams stay aligned and operations run smoothly.
Meet the People Behind the Voices
Our experienced agents and management team are dedicated to delivering outstanding service and measurable results.
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Meet our team
Chris Diaz
CEO & Founder
With over 10 years of expertise in sales and business development across the U.S. and APAC regions. Chris has generated more than $12 million in revenue for small and medium-sized businesses. Chris’s leadership drives Prospexia’s mission of delivering smart, scalable, and affordable outsourcing solutions that help clients grow efficiently.
Sidney Lopez
Client Acquisition Manager
With over 13 years of experience in the BPO industry as a Quality Analyst, Team Leader, and Supervisor, Sidney brings a wealth of operational expertise. His leadership ensures that client accounts are managed with precision, performance, and accountability.
Jessa Dela Cruz
Client Acquisition Manager
A seasoned professional with 8 years of experience in B2B sales and client acquisition, Jessa specializes in building strong client relationships and developing business growth strategies. She leads our acquisition initiatives, ensuring every partnership brings measurable results.
Arlan Fedellaga
Accounting Manager
With 7 years of experience in bookkeeping and account reconciliation, Arlan ensures financial accuracy and transparency within Prospexia. His attention to detail supports the company’s smooth financial operations and client billing systems.
Simonette Encinas
Team Leader
Simonette has 5 years of experience in customer service and 2 years in recruitment, combining people skills with a keen eye for talent. She helps us find dedicated agents who align with our culture of excellence and dependability.
Renz Encinares
Operations Manager
Renz Encinares brings 7 years of HR and recruitment management experience, overseeing talent development, compliance, and employee relations. She ensures our growing team remains motivated, aligned, and empowered to succeed.
Dennis Gimao
Admin & Operations Support
Dennis supports daily operations by ensuring processes run smoothly across teams and systems. With over four years of experience as a data analyst, he brings a strong analytical mindset to administrative and operational tasks, helping maintain accuracy, efficiency, and informed decision-making across the organization.
Jessi Cae
Admin & Operations Support
Jessi is a cum laude graduate of Bachelor of Secondary Education (Social Studies) and has over three years of experience working closely with Chris as his Executive Assistant prior to the launch of Prospexia Outsourcing. She supports daily operations and administrative workflows, helping ensure structure, consistency, and smooth execution across the organization.
Jeff Grate
Admin & Operations Support
About Us
We are a professional call center service provider dedicated to helping businesses deliver exceptional customer experiences through reliable, secure, and scalable communication solutions.
Contact Us
Call Us/Text
(888) 682-4703
Email:
connect@prospexiaoutsourcing.com
Sorsogon City, Sorsogon, Philippines 4700